Gaming and Leisure Operations Manager
6 days ago
We are seeking a highly skilled Casino Manager to join our team at Grosvenor Coventry. As a key member of our management team, you will play a crucial role in delivering an excellent customer experience and driving the performance of the casino.
- Key Responsibilities:
- Develop and lead a team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food and beverage.
- Deliver an excellent product and customer experience while upholding the principles of safer gambling through all gaming activities in the casino.
- Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product.
The ideal candidate will have previous casino experience, a Personal Management Licence (PML), and a Customer-Centric Approach. They will be a fanatical leader, communicator, collaborator with excellent leadership skills. If you are passionate about delivering unrivalled customer experience, we want to hear from you.
**Requirements:**- Previous casino experience with an understanding of gaming.
- Personal Management Licence (PML) or willingness to develop the right candidate.
- A Customer-Centric Approach that drives high engagement and confidence in your teams.
- Experience of leading a team within a service-driven environment.
- Fanatical about delivering unrivalled customer experience.
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