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Guest Services Associate

2 months ago

Birmingham, Birmingham, United Kingdom The Belfry Full time
About The Belfry Hotel & Resort

The Belfry Hotel & Resort is a premier destination for luxury and relaxation, boasting 300+ luxurious bedrooms and suites, multiple restaurants and bars, event spaces, a leisure club, and spa. Our three golf courses, including The Brabazon, are renowned for their world-class quality.

Role Overview

We are seeking a skilled Guest Services Assistant to join our vibrant team. As a key member of our Reception and Guest Services team, you will be responsible for delivering exceptional service to every guest, ensuring a warm and welcoming atmosphere throughout their stay.

Key Responsibilities
  • Meet and greet guests upon arrival, assisting with luggage and providing a professional and friendly first impression.
  • Ensure all Porters carry out their duties to departmental standards on a day-to-day basis.
  • Store left luggage securely and assist guests with luggage to and from their bedrooms as required.
  • Address guest queries and enquiries promptly and efficiently, providing courteous and helpful assistance.
  • Stay up-to-date with all facilities and services offered within the Hotel and surrounding area.
What We Offer

We believe in taking care of our team just as much as our guests. As a valued member of our team, you can expect:

  • Competitive hourly rate, including a base rate and qualified estimate of gratuities.
  • 16 hours of work per week, with opportunities for additional hours in other departments.
  • Access to our online learning platform, The Belfry Campus, for professional development and growth.
  • Discounted gym memberships and wellness programs for personal growth and wellbeing.
  • Annual Belfry Awards and long service recognition for loyalty and dedication.
  • Free parking, subsidised taxi service, and complimentary meals during shifts.
Our Values

We are a community that values each individual's contribution and growth, supporting each other's success. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - are the foundation of our culture and the essence of who we are.