Diversity and Inclusion Advisor

2 weeks ago


Liverpool, Liverpool, United Kingdom DFL Full time
Job Summary

We are seeking a Customer Support Specialist to join our team at DFL on a casual basis.

This role involves delivering exceptional customer service across various channels, managing fan/customer contact, and representing the Liverpool FC brand.

  • Manage inbound and outbound fan/customer contact, resolving complaints and queries in a timely and professional manner.
  • Provide accurate and clear information to supporters, promoting relevant services as needed.
  • Maintain high-quality interactions and adhere to data management and security guidelines.
  • Record supporter contact reasons to inform future planning and forecasting.

This is a casual position with no fixed hours or commitment. At Liverpool Football Club, we value diversity and inclusion, striving to make a positive impact in our communities.

Liverpool FC prioritizes safeguarding and promoting the welfare of children and vulnerable adults, expecting all colleagues and volunteers to share this commitment.

Estimated Salary: £22,000 - £25,000 per annum (dependent on experience)

Required Skills: Excellent customer focus, strong communication skills, and knowledge of club products and services.



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