Diversity and Inclusion Manager

2 weeks ago


Liverpool, Liverpool, United Kingdom DFL Full time
About the Role

At DFL, we are seeking a talented Diversity and Inclusion Manager to join our Supporter Services team on a casual basis. As a key member of our team, you will play a vital role in managing inbound and outbound fan/customer contact, resolving complaints and queries, and delivering exceptional service across phone calls, emails, web chat, and face-to-face interactions.

This is a fantastic opportunity to work with a dynamic team and make a real impact in the lives of our supporters. If you have excellent customer focus and are passionate about delivering high-quality interactions, we want to hear from you

  • You will efficiently handle contacts to and from Liverpool FC supporters relating to various club products and services.
  • Provide all necessary information to supporters in a clear and accurate manner, promoting additional relevant services as appropriate.
  • Represent the LFC Brand by delivering consistently high-quality interactions and maintaining the integrity of supporter information.
  • Adhere to Club policies and procedures, with particular attention to security, data management, payment information, and cash handling guidelines.
  • Accurately record reasons for supporter contact to inform future planning and forecasting.

We offer a competitive salary of approximately £25,000 per annum, depending on experience, as well as opportunities for professional growth and development in a supportive and inclusive environment.

In addition to your annual salary, you will also receive a range of benefits, including access to exclusive discounts and rewards, paid time off, and a comprehensive pension scheme.



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