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Client Success Associate

2 months ago

Egham, Surrey, United Kingdom Gartner Full time

About the Role:

The Client Success team at Gartner is dedicated to delivering exceptional customer service and driving client retention. As a Client Success Associate, you will be responsible for building and managing relationships with senior C-level executives and junior professionals across various business functions and companies.

Key Responsibilities:

  • Develop and execute client engagement strategies to drive high-value client retention and return on investment.
  • Collaborate with internal Gartner colleagues to maximize the value delivered to clients.
  • Onboard new clients and introduce them to Gartner's services and capabilities.
  • Regularly meet and engage with clients to understand their business priorities and recommend programs of action.

Requirements:

  • 0-6 years of relevant professional and/or internship experience.
  • Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Bachelor's or Master's degree preferred.
  • Ability to use Arabic (Reading, Writing, and Speaking) at a Business or Native level.

About Gartner:

Gartner is a leading research and advisory company that delivers actionable, objective insight to drive smarter decisions and stronger performance. We have a diverse and inclusive culture that values individual differences and promotes a sense of belonging.

What We Offer:

We invest in our people from Day 1, providing access to a range of benefits to support their physical, financial, and emotional well-being. Our employee resource groups, charity match, and volunteer programs foster a sense of community and connection.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you require a reasonable accommodation, please contact Human Resources.