Customer Service Representative

21 hours ago


Metropolitan Borough of Solihull, United Kingdom KCGroup Full time

About Us: KCGroup is seeking a skilled Customer Service Representative to join our Property Support Team in Shirley, Solihull. As a Help Desk Advisor, you will act as a key link between field teams, contractors, and suppliers.

Key Responsibilities:

  • Coordinating contractor quotations and ensuring tasks are completed efficiently.
  • Managing the day-to-day performance of service providers to maintain business continuity.
  • Monitoring planned maintenance visits (PMVs) to minimise business risk.

Requirements:

  • Excellent communication skills: Confidently liaise with colleagues, contractors, and suppliers.
  • A strong problem-solving ability.

Benefits:

  • A modern office with free parking, EV charging points, and cycle storage.
  • Access to a subsidised canteen and an on-site pub for team socials.
  • Opportunities for personal development and growth.

Compensation: £12.50 per hour, competitive salary based on experience.



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