Hardware Team Lead Specialist
3 weeks ago
Are you looking for a new challenge in your career? We are seeking a candidate to work directly with one of the most prominent and highly regarded names in Financial Services as a Team Leader for various teams: Hardware, Logistics and Facilities function.
As a Team Leader, you will be responsible for line management of multi-disciplinary teams (IT Engineering / Logistics) and acting as point of contact for the team responsible for various functions including break fix calls, buffer stock, logistics, shipping and asset removal service.
Your key responsibilities will include:
• Line management of their engineering and logistics team.
• Troubleshooting and diagnosing desktop related hardware issues and collaborating with various teams internally and externally to resolve these issues.
• Gathering warranty replacement parts with charge for assets and/or fault components within the equipment's warranty period.
• Producing both defined and ad-hoc reports within required timeframes.
• Running and managing weekly meetings when needed and providing data and information on request for monthly and quarterly review meetings.
• Delivering high-quality end-to-end services to meet and exceed client needs to position the company for increased business.
• Managing the shipping process of equipment between multiple locations, including quotes, approvals, coordination, compliance, and planning.
• Transferring and processing under client security procedures
• Managing vendor deliveries into designated locations, including planning resources, processing all equipment deliveries to high standards, and updating requests and tickets raised by users.
• Maintaining buffer stock levels within agreed thresholds.
Required Skills and Qualifications:
• Experience in planning and management is essential (such as service management, service coordination, shipping management, customer support management, asset management).
• Good decision-making and communication skills within a business environment.
• Proficiency in Microsoft Office suite and IT skills.
• Previous experience working on a customer site.
• CompTIA A+ (Preferred)
• ITIL Foundation (Preferred)
We estimate the salary for this role to be up to £48,000.
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