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Customer Service Team Lead

2 months ago

Edinburgh, Edinburgh, United Kingdom The Recruitment Co. Full time
Customer Care Team Lead

At The Recruitment Co., we are seeking a dedicated Customer Care Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer care professionals in delivering exceptional service to our clients.

Key Responsibilities:

  • Lead a team of customer care professionals in delivering exceptional service
  • Support multiple regions and enhance customer service across all channels
  • Manage team's contribution to operational goals and ensure compliance with regulations
  • Coach and develop team members, resolving performance issues
  • Handle escalations and identify areas for improvement

Requirements:

  • Strong leadership experience in managing customer service teams
  • Understanding of contact center operations
  • Efficient in workload prioritization with attention to detail
  • Ability to identify trends and drive change
  • Excellent communication skills

About The Recruitment Co.

We are a leading recruitment agency dedicated to providing exceptional service to our clients. Our team is passionate about delivering results-driven solutions that meet the needs of our clients. If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity.