Service Delivery Specialist

3 weeks ago


Borehamwood, United Kingdom Resourcing Group Full time
About Us

We are Resourcing Group, a leading employment agency providing expert recruitment solutions. Our team is passionate about helping individuals find their dream jobs and businesses find top talent.

We are currently seeking a skilled Help Desk Operative to join our team. As a Help Desk Operative, you will be responsible for delivering exceptional customer service and ensuring the smooth functioning of our CAFM system.

Key responsibilities include:

  • CAFM System Management: Maintain accurate records of Planned Preventive Maintenance (PPM) and reactive tasks.
  • Call/Email Handling: Respond promptly to calls and emails, ensuring professional and efficient communication.
  • Reactive Task Coordination: Assign the correct priority and engineer to reactive requests and ensure seamless communication throughout the job lifecycle.
  • Team Collaboration: Work closely with the Lead Engineer and Operations Manager to review performance and maintain service quality.

What We Offer:

  • Competitive salary £33,000 per annum.
  • Permanent position within a forward-thinking FM contractor.
  • Opportunity to work on a critical site contributing to a high-performing team.
  • Professional development and career progression opportunities.

We are looking for an experienced Help Desk Operative who can deliver exceptional customer service and maintain high standards of accuracy and efficiency. If you have experience working with CAFM systems in a facilities management environment, we would love to hear from you.



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