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Travel Operations Manager

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Croydon, United Kingdom PAMIR TRAVEL AND EXCHANGE LTD Full time
Branch Manager Job Description

We are seeking an experienced and motivated Branch Manager to lead and oversee the day-to-day operations of our Croydon office. The ideal candidate will have a passion for travel, proven leadership skills, and the ability to ensure high levels of customer satisfaction.

Key Responsibilities:
  • Manage daily operations of the branch, including travel bookings, currency exchange, and customer service.
  • Lead, motivate, and support a team of travel consultants and staff to achieve branch targets.
  • Develop and implement strategies to drive sales growth and customer retention.
  • Monitor and ensure compliance with industry regulations, company policies, and health and safety standards.
  • Build and maintain relationships with clients, partners, and suppliers.
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Analyze branch performance, prepare reports, and provide insights to senior management.
  • Oversee cash handling and financial transactions related to currency exchange.
  • Stay updated on travel trends, market conditions, and competitor activities.
Requirements:
  • Previous experience in a travel agency or a related industry is essential.
  • Proven leadership and team management skills.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Proficient in travel booking systems and Microsoft Office Suite.
  • Excellent problem-solving and decision-making abilities.
  • Knowledge of currency exchange operations is a plus.