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Desktop Support Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom ALLIED DIGITAL SERVICES (UK) LTD Full time
Job Summary:

As a Desktop Support Engineer at ALLIED DIGITAL SERVICES (UK) LTD, you will be responsible for providing technical support for desktop computers, printers, and computer hardware. This role requires a strong understanding of operating system drivers, software, and firmware, as well as the ability to troubleshoot and repair software applications and infrastructure.

Key Responsibilities:

Provide technical support for desktop computers, printers, and computer hardware
Troubleshoot and repair software applications and infrastructure
Understand and manage client assets
Interact with other support groups within the firm across multiple platforms
Be proactively responsive to multiple mediums of communication platforms

Requirements:

Strong understanding of operating system drivers, software, and firmware
Experience with ITSM ticketing tools like ServiceNow
National or C1 level local language proficiency
CompTIA A+, Microsoft, Cisco certifications are a plus

About the Company:

ALLIED DIGITAL SERVICES (UK) LTD is an information technology and services company based in Glasgow. With over three decades of experience, the company is a leading Global Digital Transformation Architect and Master Systems Integrator, delivering cutting-edge IT services and solutions to industries across 90 countries.