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IT Support Specialist
1 month ago
At Aspire Technology Solutions, we're on a mission to deliver technology that sets us apart from the rest. We're looking for talented individuals who share our passion for innovation and excellence.
SalaryWe offer a competitive salary of £15,500 per annum, reflecting the high value we place on our employees' skills and dedication.
Job DescriptionAs an IT Support Specialist at Aspire, you'll play a crucial role in providing exceptional customer service and support to our clients. Your key responsibilities will include:
- First-Line Support: You'll be the first point of contact for our customers, responding to queries and resolving issues efficiently.
- Technical Support: You'll work closely with our senior engineers to provide project support and assist with technical tasks.
- Infrastructure Setup: You'll help set up desktops and laptops, ensuring our systems are running smoothly and efficiently.
- Ticket Management: You'll manage tickets, including password resets, new user requests, and fault logging.
You'll also have opportunities to work on infrastructure refreshes, telephony rollouts, and other exciting projects.
RequirementsTo succeed in this role, you'll need:
- Excellent Communication Skills: Both verbal and written communication skills are essential for success in this role.
- Keen Interest in Learning: A desire to learn new technologies and stay up-to-date with industry developments is crucial.
- Positive Attitude: A positive and resilient attitude is vital for coping with challenging situations.
- Customer-Focused: A customer-centric approach is essential for delivering exceptional service.
We offer a comprehensive benefits package, including:
- Travel Benefits: Free parking, subsidized travel passes, and more.
- Health Cash Plan: A health cash plan to support your well-being.
- Cycle to Work Scheme: A cycle-to-work scheme to promote sustainable commuting.
- Network Benefits: Access to exclusive network benefits.
- Employee Assistance Program: Confidential support services for personal and professional challenges.
- Enhanced Annual Leave Entitlement: Increasing annual leave entitlement with length of service.
- Enhanced Maternity, Paternity, and Parental Schemes: Comprehensive family-friendly policies.
- Enhanced Pension Scheme: A contributory pension scheme for secure financial future.
