Technical Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom ALLIED DIGITAL SERVICES (UK) LTD Full time

Company Overview

ALLIED DIGITAL SERVICES (UK) LTD is a leading provider of information technology and services, with a strong presence in Glasgow. With over three decades of experience, the company has established itself as a trusted partner for global digital transformation and master systems integration.

Job Summary

We are seeking a skilled Desktop Support Engineer to join our team in London Area, United Kingdom. The successful candidate will be responsible for providing technical support for desktop computers, printers, and computer hardware. Key responsibilities include troubleshooting issues, resolving technical problems, and ensuring smooth operations of desktop systems.

Key Responsibilities

  • Provide technical support for desktop computers, printers, and computer hardware
  • Troubleshoot issues and resolve technical problems
  • Ensure smooth operations of desktop systems
  • Support users with home connection and work from home setup
  • Troubleshoot, repair, and maintain software applications and infrastructure
  • Strong analytical and problem-solving skills
  • Understanding of client assets and management of the same
  • Interact with other support groups within the firm across multiple platforms
  • Hands-on experience in ITSM ticketing tools like ServiceNow
  • Record and manage all incidents and requests in ticket-tracking system
  • Understanding of SLA and KPIs and managing the same
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Relevant industry certifications (e.g. CompTIA A+, Microsoft, Cisco) are a plus
  • National or C1 level local language proficiency

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