Customer Service Representative II

3 weeks ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling order management, and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Provide customer service and support via phone, email, and other communication channels
  • Manage customer orders from quote to cash, ensuring timely and accurate fulfillment
  • Resolve customer complaints and issues in a professional and courteous manner
  • Utilize CRM systems and practices to track customer interactions and resolve issues
  • Develop and maintain strong relationships with customers to drive customer retention and satisfaction
Requirements
  • Proven customer service and customer care experience
  • Strong phone and email communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Familiarity with CRM systems and practices
  • Excellent communication and problem-solving skills
About Thermo Fisher Scientific

At Thermo Fisher Scientific, we are committed to empowering our customers to make the world healthier, cleaner, and safer. Our team of 70,000 extraordinary minds is dedicated to delivering innovative solutions that meet the evolving needs of our customers. Join us in our mission to make a difference in the world.



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