Customer Service Representative II

3 weeks ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling order management, and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Provide customer service and support via phone, email, and other communication channels
  • Manage customer orders from quote to cash, ensuring timely and accurate fulfillment
  • Resolve customer complaints and issues in a professional and courteous manner
  • Utilize CRM systems and practices to track customer interactions and resolve issues
  • Develop and maintain strong relationships with customers to drive customer satisfaction and retention
Requirements
  • Proven customer service and order management experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with CRM systems and practices
  • Excellent problem-solving and analytical skills
What We Offer

At Thermo Fisher Scientific, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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