Data Analyst for Customer Communications
4 weeks ago
Job Summary
We are seeking a skilled Data Analyst to join our Customer Communications team. As a Data Analyst, you will be responsible for developing and analyzing data to drive insight and effectively monitor, reconcile, and troubleshoot data issues around the production of our customer communications.
Key Responsibilities
- Develop reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams, ensuring end users are trained on new reports.
- Utilize communications data to conduct cost analysis and support with analysis to drive insight and contribute to business cases and front door submissions.
- Liaise with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications.
- Provide general administration services for the Customer Communications Team such as Mailbox management, invoice processing, and reconciliation.
- Support the Customer Communications team by utilizing Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications (including A/B testing).
- Troubleshoot data issues and support in investigating and managing technical production incidents.
- Support the team in prioritizing customer-centric improvements for the customer journey in response to relevant customer and stakeholder feedback, keeping inclusion consideration and vulnerable customers in mind.
About Us
Legal & General is a leading financial services organization with a strong heritage and an exciting future. We are one of the world's largest asset managers, homebuilders, pension providers, and insurers. Our unique business model drives value for our customers and society, and we empower our people to create impact through meaningful and valued work.
What We Offer
- A welcoming and inclusive culture with opportunities to collaborate with people of diverse backgrounds, views, and experiences.
- Guided by leaders with integrity who care about your future and wellbeing.
- Empowered through initiatives that support people to develop their careers and excel.
How to Apply
If you're open to finding out more, we'd love to hear from you.
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