Data Analyst for Customer Communications

1 week ago

Brighton, Brighton and Hove, United Kingdom Legal & General Full time

We're seeking a skilled Data Analyst to join our Customer Communications team. As a key member of our team, you will be responsible for developing and analysing data to drive insight and effectively monitor, reconcile and troubleshoot data issues around the production of our customer communications.

Key responsibilities include:

  • Developing reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams, ensuring end users are trained on new reports
  • Utilising communications data to conduct cost analysis and support with analysis to drive insight and contribute to business cases and front door submissions
  • Liaising with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications
  • Providing general administration services for the Customer Communications Team such as Mailbox management, invoice processing and reconciliation
  • Supporting the Customer Communications team by utilising Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications (including A/B testing)
  • Troubleshooting data issues and support in investigating and managing technical production incidents
  • Supporting the team in prioritising customer centric improvements for the customer journey in response to relevant customer and stakeholder feedback, keeping inclusion consideration and vulnerable customers in front of mind

As a Data Analyst for Customer Communications, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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