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Service Administrator

2 months ago

Portlethen, Aberdeenshire, United Kingdom Survitec Full time
{"title": "Service Administrator", "content": "Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a Service Administrator, you will play a critical role in ensuring the smooth delivery of customer orders and providing exceptional customer service support.

Key Responsibilities
  • Process and plan the delivery of customer orders across a range of Survitec safety solutions.
  • Coordinate technician time, parts, and other physical resources according to standard service delivery processes.
  • Provide customers with timely information on progress and ensure accurate and timely billing of all works carried out.
  • Respond to and resolve complex or advanced issue escalations promptly and appropriately.
  • Collaborate with stores colleagues and monitor stock levels to ensure all scheduled work can be delivered.
Requirements
  • Administration experience with a focus on customer service.
  • Proficient in the use of Microsoft packages.
  • GCSE level education or equivalent.
What We Offer
  • 33 days of holiday entitlement.
  • Additional day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Gift card vouchers upon reaching 5 years of service.
  • Cycle to Work Scheme.
  • Excellent enhanced maternity & paternity package.
  • Life Assurance coverage up to 4 times your salary.
  • Pension Scheme.
  • Training & Professional Development.
  • Employee Assistance Programme.
  • Workplace Reward & Recognition scheme.
", "lang_code": "en-US"}