Wholesale Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Giorgio Armani Full time

Role Overview: As a Wholesale Administrator at Giorgio Armani, you will play a pivotal role in supporting our sales and customer service departments, ensuring the seamless delivery administration of our UK wholesale business. You will be responsible for assisting and supporting various aspects of delivery administration related to the UK wholesale business, adhering to seasonal schedules and company policies.

Key Responsibilities:

  • Customer Service Management: Oversee sample deliveries, manage order processing, and maintain accurate records of all transactions.
  • Order Processing and Purchase Order Administration: Ensure accurate processing of seasonal orders, collate and check customer purchase orders, and advise clients on production cancellations or quantity changes.
  • Delivery Administration: Coordinate delivery schedules, build strong relationships with clients and suppliers, and handle all delivery queries efficiently.
  • Customer Relations: Provide high-quality service to internal and external contacts, address client complaints, and manage sample requests.
  • General Administration/Duties: Report on delivery status, suggest improvements to reporting and analysis methods, and meet performance targets set by management.

Requirements:

  • Excellent communication and interpersonal skills.
  • Commitment to outstanding customer service.
  • Strong decision-making ability and sense of responsibility.
  • Proficiency in understanding and analysing reports.
  • Exceptional planning and organizational skills.
  • Ability to meet deadlines and work well under pressure.
  • Proactive and well-organized approach to supporting the sales team.
  • Proficient in Windows package, particularly Excel.
  • Experience in resolving client complaints.

Benefits:

  • Competitive salary and bonus opportunities.
  • Generous employee discount on all Giorgio Armani products.
  • Employee Assistance Program (EAP) - providing access to medical and mental health support services.
  • Exciting career development opportunities within a global luxury fashion brand.
  • Vibrant and inclusive work environment that fosters creativity and personal growth.
  • Hybrid working policy.

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