Mortgage Case Manager

3 weeks ago


Newcastle Upon Tyne, United Kingdom London & Country Mortgages Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Mortgage Case Manager. As a key member of our team, you will be responsible for ensuring seamless communication between customers and lenders, managing mortgage applications, and delivering exceptional customer service.

Key Responsibilities
  • Liaise with customers and lenders to facilitate efficient mortgage applications
  • Proactively manage mortgage applications and complete administration tasks in a timely and accurate manner
  • Ensure excellent customer service throughout the process
  • Respond to customer inquiries promptly and professionally
  • Chase applications to completion, updating all parties as necessary
  • Process documents and lender requests within set timeframes
  • Handle client documents in compliance with GDPR
  • Accurately track and record actions and communications on our CRM system
  • Manage and prioritize workload to meet deadlines and achieve targets
Requirements
  • Minimum 6 GCSEs or equivalent with a C grade in Maths and English
  • Excellent communication and organizational skills
  • Previous experience in customer service or administration
  • Ability to work independently and as part of a team
Why Work with Us?

At London & Country Mortgages, we value our customers and strive to deliver exceptional service. We offer a supportive and respectful working environment, with opportunities for professional development and growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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