Mortgage Case Coordinator
1 week ago
About the Role
We are seeking a highly organized and customer-focused individual to join our Mortgage Team as a Case Manager. As a key member of our team, you will be responsible for ensuring that our customers receive their mortgage offers efficiently and effectively.
Key Responsibilities
- Liaise between customers and lenders to ensure timely and accurate mortgage applications
- Proactively manage mortgage applications and complete all administration in a timely and accurate manner
- Ensure excellent customer service is maintained throughout the process
- Answer written or verbal enquiries promptly, professionally, and with courtesy to meet and exceed customer expectations
- Proactively chase applications through to completion, updating all parties as necessary
- Process all documents and lender requests within set timeframes
- Handle client documents in a compliant manner aligned with GDPR
- Accurately track and take notes on all actions and communications on our internal CRM system
- Manage and prioritize your own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume, and agreed service levels
Requirements
- Minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English
- Excellent telephone manner and communication skills, both written and verbal
- Previous experience in a customer service or administration role is ideal
- Ability to work both as part of a team and on your own, delivering a high level of customer service
About Us
At London & Country Mortgages, we care about our customers and strive to deliver exceptional service. We offer a supportive and inclusive work environment, with opportunities for personal and professional development. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
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