Mortgage Case Coordinator

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom London & Country Mortgages Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Mortgage Team as a Case Manager. As a key member of our team, you will be responsible for ensuring that our customers receive their mortgage offers efficiently and effectively.

Key Responsibilities

  • Liaise between customers and lenders to ensure timely and accurate mortgage applications
  • Proactively manage mortgage applications and complete all administration in a timely and accurate manner
  • Ensure excellent customer service is maintained throughout the process
  • Answer written or verbal enquiries promptly, professionally, and with courtesy to meet and exceed customer expectations
  • Proactively chase applications through to completion, updating all parties as necessary
  • Process all documents and lender requests within set timeframes
  • Handle client documents in a compliant manner aligned with GDPR
  • Accurately track and take notes on all actions and communications on our internal CRM system
  • Manage and prioritize your own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume, and agreed service levels

Requirements

  • Minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English
  • Excellent telephone manner and communication skills, both written and verbal
  • Previous experience in a customer service or administration role is ideal
  • Ability to work both as part of a team and on your own, delivering a high level of customer service

About Us

At London & Country Mortgages, we care about our customers and strive to deliver exceptional service. We offer a supportive and inclusive work environment, with opportunities for personal and professional development. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.



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