Keyholder - Customer Service Expert

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Levi Strauss & Co Full time

Job Description

As a Keyholder at Levi's, you will be the fundamental link between our products and customers, supporting and assisting our Stylists. This role requires delivering exceptional customer service, supporting Store Management, and motivating the sales team to hit personal targets.

Key Responsibilities:

  • Deliver the highest level of customer service through teamwork and living our brand values.
  • Support Store Management with daily tasks and store duties.
  • Motivate and support the sales team to deliver exceptional customer service and hit personal targets.
  • Offer guidance and direction to the sales team to assist with their development and ensure KPIs are being met.
  • Ensure strong visual standards across the store.
  • Assist with deliveries and organization of the stock room.
  • Responsible for opening and closing the store when senior managers are absent.

Our Ideal Candidate:

We are looking for someone with experience in working to and driving KPIs and sales targets within retail, as well as strong customer service skills. Being a team player and supporting the management team where needed is essential, but also experience in managing a team on the shop floor is desirable.

Benefits:

As part of LS&Co., you will be entitled to competitive pay, benefits, and the opportunity to work for an iconic brand.



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