Customer Service Representative

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Gloucester Witcombe Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Provide excellent customer service, ensuring that every customer leaves the store with a positive experience.
  • Work collaboratively with colleagues to achieve sales and service targets, maintaining a high level of store standards and visual merchandising.
  • Process transactions accurately and efficiently, handling customer queries and resolving issues in a professional manner.
  • Participate in visual merchandising and store maintenance activities, ensuring the store looks its best at all times.
  • Contribute to the achievement of sales and profit targets, identifying opportunities to increase sales and improve customer engagement.
  • Develop and maintain a thorough knowledge of our products and services, providing customers with expert advice and recommendations.
  • Work flexibly to meet the needs of the business, including working varied shifts, including evenings and weekends.
What We Offer
  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A supportive and inclusive work environment, with opportunities for career development and progression.
  • A range of benefits, including discounts on Tesco products, free wellbeing services, and access to our colleague networks.
  • The opportunity to work for a leading retailer, with a strong commitment to diversity, equity, and inclusion.
About Us

Tesco is a leading retailer, committed to serving our customers, communities, and planet a little better every day. We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. If you are passionate about delivering exceptional customer service and contributing to the success of our store, we would love to hear from you.



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