Customer Service Representative

4 days ago


Bath, Bath and North East Somerset, United Kingdom M&G Full time
About M&G

We are a leading international savings and investments business with roots stretching back over 170 years.

Our diverse workforce and inclusive culture make us an exceptional place to work for exceptional talent.

We offer a range of financial products and services through Asset Management, Life and Wealth.

As a Customer Service Advisor, you will join a busy and dynamic team responsible for delivering an industry-leading level of customer service as part of our inbound contact centre team.

The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.

We operate a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home.

We'll make sure you have all the equipment you need to carry out your role both in the office and outside it.

Job Description
  • Maintain customer accounts with all transactions and enquiries processed accurately and in a timely manner within agreed timescales.
  • Own all requests and enquiries from end to end, delivering a personal service.
  • Constantly search for additional knowledge to help you provide support to advisors, clients, and colleagues.

Salary:£25,000 - £35,000 per annum (dependent on experience).

Key Skills & Qualifications:

  • Experience of customer service and administrative environments (preferably in financial services, but not essential).
  • Experience of handling calls in a busy Call Centre environment where high standards, productivity, and quality are essential.

Benefits:

  • Generous pension (up to 13% company contribution).
  • Eligibility for annual performance bonus.
  • 30 days' holiday per year plus bank holidays (32 in Scotland).
  • Private medical insurance.
  • Critical Illness cover (subject to T&C).

About Us:

We welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health, or neuro-divergent conditions.

We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job will be offered an interview if they 'opt in' when applying.



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