National Account Manager

1 day ago


Birmingham, Birmingham, United Kingdom Trinity Resource Solutions Full time
Job Title: National Account Manager

We are seeking a highly skilled National Account Manager to join our team at Trinity Resource Solutions. As a National Account Manager, you will be responsible for driving commercial value and building strong relationships with our national clients.

Key Responsibilities:
  • Client Retention and Growth: Maintain and expand our national client portfolio.
  • Relationship Building: Foster strong relationships with client hotels.
  • Contract Management: Review, renew, and negotiate contracts and pricing.
  • Team Oversight: Supervise Area Service Managers for selective sites.
  • Travel: Flexibility to travel and work nationally as required.
Responsibilities:
  • Represent the company positively during client visits.
  • Support the Senior Account Director in managing client accounts.
  • Conduct monthly, quarterly, and annual review meetings.
  • Ensure commercial contract viability.
  • Handle day-to-day enquiries and provide full customer support.
  • Train new customers and Area Service Managers.
  • Liaise with the account management team on activities and issues.
  • Attend service review meetings with customers and internally.
  • Arrange customer visits to production facilities.
  • Manage customer account closures.
  • Draft price lists and proposals.
  • Assist with drafting new customer contracts.
  • Submit weekly and monthly reports.
  • Report service or quality issues to General Managers.


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