Front of House Manager

4 days ago

Newport, Newport, United Kingdom The Celtic Collection Full time
Job Title: Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to join our team at The Celtic Collection. As a Front of House Manager, you will be responsible for leading our front of house team to deliver exceptional customer service and ensure that our guests have a memorable and enjoyable experience.

About the Role:
  • Lead and manage the front of house team to deliver exceptional customer service and ensure that our guests have a memorable and enjoyable experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control front of house operations to ensure that they are running smoothly and efficiently.
  • Collaborate with other departments to ensure that our guests receive a seamless and enjoyable experience.
  • Ensure that our front of house team is well-trained and equipped to deliver exceptional customer service.
About Us:

The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales. We are committed to delivering exceptional customer service and creating memorable experiences for our guests. We are looking for a highly skilled and experienced Front of House Manager to join our team and help us achieve our goals.

Requirements:
  • Proven experience in a front of house management role.
  • Excellent leadership and management skills.
  • Ability to develop and implement strategies to improve customer satisfaction and loyalty.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.

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