Front of House Operations Manager

2 days ago

Newport, Newport, United Kingdom The Celtic Collection Full time
Job Title: Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to join our team at The Celtic Collection. As a Front of House Manager, you will be responsible for leading our front of house team to deliver exceptional guest experiences and ensure that our high standards of service are consistently met.

About the Role:
  • Lead and manage the front of house team to deliver exceptional guest experiences
  • Ensure that our high standards of service are consistently met
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and control front of house operations to ensure efficiency and effectiveness
About Us:

The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to work with a prestigious and award-winning company
Requirements:
  • Proven experience in a front of house management role
  • Excellent leadership and communication skills
  • Ability to work under pressure and manage multiple tasks
  • Knowledge of hospitality operations and service standards
  • Ability to develop and implement strategies to improve guest satisfaction and loyalty

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