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Front of House Manager

2 months ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time
{"title": "Front of House Manager", "description": "Job Summary

We are seeking a talented Front of House Manager to join our team at the Celtic Manor Resort. As a key member of our Management Team, you will be responsible for ensuring exceptional guest service delivery and leading a team of hospitality experts.

Key Responsibilities
  • Lead a team of Front of House staff to deliver exceptional guest service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other operational managers to ensure seamless service delivery
  • Monitor and control costs to achieve budget targets
  • Identify and implement opportunities for process improvement
Requirements
  • Proven experience in a Front of House management role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Passion for delivering exceptional guest service
What We Offer

As an employee of the Celtic Manor Resort, you can enjoy a range of benefits, including career development opportunities, lifestyle and retail discounts, and a competitive salary and benefits package.

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