Duty Manager

4 weeks ago


WaltononThames, Surrey, United Kingdom Places Leisure Full time

About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Places Leisure. As a Duty Manager, you will be responsible for the day-to-day operations of our leisure centre, ensuring that our customers receive an exceptional experience.

Key Responsibilities

  • Manage and supervise a team of staff, providing guidance and support to ensure excellent customer service and operational efficiency.
  • Deal with customer complaints and concerns in a professional and courteous manner.
  • Drive up membership sales and retention, working closely with our sales team to achieve targets.
  • Prepare and present reports to management, highlighting key performance indicators and areas for improvement.
  • Represent Places Leisure at external events and meetings, promoting our brand and services.

Requirements

  • Previous experience in a supervisory or management role within a leisure facility.
  • Excellent customer service and leadership skills.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • NPLQ qualification.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, please click apply to submit your application.


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