Duty Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Duty Manager to join our team at Places Leisure. As a Duty Manager, you will be responsible for the day-to-day operations of our leisure centre, ensuring that our customers receive an exceptional experience.
Key Responsibilities
- Manage and supervise a team of staff, providing guidance and support to ensure excellent customer service and operational efficiency.
- Deal with customer complaints and concerns in a professional and courteous manner.
- Drive up membership sales and retention, working closely with our sales team to achieve targets.
- Prepare and present reports to management, highlighting key performance indicators and areas for improvement.
- Represent Places Leisure at external events and meetings, promoting our brand and services.
Requirements
- Previous experience in a supervisory or management role within a leisure facility.
- Excellent customer service and leadership skills.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- NPLQ qualification.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A fun and supportive work environment.
How to Apply
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, please click apply to submit your application.
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