ER Support Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Mitie Full time

Job Overview:

As a key member of our Employee Relations team at Mitie, you will play a crucial role in supporting managers in creating a positive work environment. You will advise and coach managers on employee relations cases, ensuring fair and just policies are upheld while balancing risk and commerciality.

Main Responsibilities:

  • Manage a caseload of absence cases, utilizing your knowledge of ER and employment law, from case receipt to conclusion.
  • Support People Managers in effectively managing short-term and long-term absence cases, aiming to raise attendance levels across the business.
  • Provide HR advice on absence management policy, practices, and procedures.
  • Owning cases related to death-in-service, liaising with internal departments, and supporting next of kin.
  • Utilizing technology, including our case management system, to deliver a quality service remotely.
  • Exposure to various contracts across sectors, public and private.

Requirements:

  • Employee Relations knowledge or interest, preferably with a background in absence management.
  • CIPD qualification or willingness to obtain one, with support for studies.
  • Strong customer service focus, excellent written and oral communication skills.
  • Strong case management skills, with ability to handle competing priorities.
  • Well-organized, with tight deadlines and attention to detail.
  • Basic knowledge of HR systems, MS Word, Excel, and IT skills.

Salary Information:

$35,000 - $45,000 per annum.


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