Mortgage Advisory Specialist

1 month ago


Sunderland, Sunderland, United Kingdom Barclays Bank Full time
{"**Job Summary**": "We are seeking a highly skilled Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.", "**Key Responsibilities**": "

* Provide customer service through various communication channels, including chat, email, and phone.
* Execute customer service requirements to resolve more complex, specific customer needs, and give a unique, personalized resolution for each case.
* Collaborate with teams across the bank to align and integrate customer care processes.
* Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
* Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
* Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
* Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

**Requirements**": "

* Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
* Excellent written and verbal communication skills.
* Ability to multitask multiple online chat sessions.
* Ability to use IT systems and associated applications.
* Ability to take ownership of complaints and complex issues.

**What We Offer**": "

* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* A competitive salary and benefits package.

**Barclays Values**": "

* Respect
* Integrity
* Service
* Excellence
* Stewardship

**Barclays Mindset**": "

* Empower
* Challenge
* Drive

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please note that we require all applicants to have the legal right to work in the UK.", "lang_code": "en-US"}

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