Mortgage Advisory Specialist
1 month ago
We are seeking a highly skilled and experienced Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.
Key Responsibilities- Provide customer service through various communication channels, including chat, email, and phone.
- Execute customer service requirements to resolve more complex, specific customer needs, and provide unique, personalized resolutions for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.
- Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
- Excellent written and verbal communication skills.
- Ability to multitask multiple online chat sessions.
- Ability to use IT systems and associated applications.
- Ability to take ownership of complaints and complex issues.
As a Mortgage Advisory Consultant at Barclays Bank, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional customer service and resolve complex customer needs. You will be part of a team that is committed to delivering high-quality customer care and improving customer satisfaction.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Mortgage Advisory Specialist
1 month ago
Sunderland, Sunderland, United Kingdom Barclays Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.Key ResponsibilitiesProvide customer service through various...
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Mortgage Advisory Specialist
1 month ago
Sunderland, Sunderland, United Kingdom Barclays Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.Key ResponsibilitiesProvide customer service through various...
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Mortgage Advisory Specialist
1 month ago
Sunderland, Sunderland, United Kingdom Barclays Bank Full time{"**Job Summary**": "We are seeking a highly skilled Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.", "**Key Responsibilities**": "* Provide customer service through...
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Mortgage Advisory Specialist
1 month ago
Sunderland, Sunderland, United Kingdom Barclays Bank Full time{"**Job Summary**": "We are seeking a highly skilled Mortgage Advisory Consultant to join our team at Barclays Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.", "**Key Responsibilities**": "* Provide customer service through...
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Mortgage Support Specialist
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