ER Advisor
3 weeks ago
Job Reference: /RT/22-08/1273/6
Job Title: ER Advisor
Location: Ipswich
Salary: Competitive
Hours per week: Monday to Friday - 09:00 - 17: hours per week
Business Overview
We are a leading facilities management company providing a range of services including cleaning, catering, security, technical services, energy management, and compliance. Our company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors.
Job Overview
We are currently recruiting for an ER Advisor to join our team based at our client's site in Ipswich. The successful candidate will play a key role in shaping our employee relations strategy and ensuring our values are reflected in all aspects of our work.
Key Responsibilities:
Functional
- To own a caseload of low-risk ER cases, providing managers with advice and guidance and pushing for case conclusion in a timely manner.
- To actively manage and escalate 'aged cases'.
- To provide managers with the necessary templates and manager guides.
- To coach managers through the management of ER cases.
- To support managers with OH referrals ensuring the necessary questions are asked and advice sought.
- To support managers drafting letters (i.e., invitations and outcomes).
- Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends.
- To ensure the case management system is up to date and accurate at all times.
- To answer the telephone and support managers with 'here and now' advice when required.
- To support the team with post and correspondence.
- To act as cover for colleagues in other business areas as and when required.
General
- Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
- Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
- Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
- Adhere to and promote the UK & Ireland group's policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
- Support and promote the UK & Ireland group's sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.
About You:
- Applicants must have the right to work in the UK
Necessary
- L3 CIPD or working towards
- Experience working in HR Administration or similar ER role
- Customer service experience- ideally phone and email based
- Working with multiple priorities and adhering to deadlines
Desirable
- L5 CIPD or working towards
- Experience of working within a shared service HR delivery
- Experience utilising a Case Management Tool
Core Expectations
- Show flexibility in working arrangements to ensure that a high level of service is delivered.
- Self-motivated and able to work effectively in a fast-paced environment.
- Have a positive and focused attitude when dealing with all colleagues.
- Be able to take personal responsibility.
- Have a flexible and positive attitude towards work.
- Be keen to continuously improve own learning and development.
- Support and embed the UK & Ireland group's corporate values.
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to "Opportunity", our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Superstar Awards
How to apply
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, please click apply.
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
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