Teahouse Operations Manager

4 weeks ago

Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time

Petersham Nurseries Richmond is seeking a Teahouse Assistant Manager.

Job Summary


To support the Teahouse Manager, deliver quality service in both the Teahouse by developing and managing a well-trained, motivated, customer-focused team, planning, organizing, and communicating within all departments to deliver service, sales targets, and safety as required by the Company.

Main Responsibilities


Leadership and Teamwork


  • Be accountable for all team members, especially during service and new starters.
  • Attend and assist in the running of weekly manager meetings with all other managers.
  • Mentor, appraise, and review all allocated team member mentees alongside the Teahouse Manager at least once per year and create written development plans for each.
  • Undertake training to be an effective mentor and role model.
  • Help create a positive leadership culture to ensure motivation and morale remain at the highest level at all times.
  • Ensure the training and development of all staff, supported by full induction and training for every person.
  • Ensure high-quality, motivating, detailed pre-shift briefings are carried out before every service to improve product knowledge and service quality.
  • Collaborate with the Teahouse Manager to ensure all team and fellow supervisors are scheduled for annual leave within the holiday year.

Quality and Detail


  • Liaise with the kitchen on daily operations, food safety, and quality control.
  • Ensure all operating standards are adhered to in order to achieve maximum levels of service and profitability.
  • Have a thorough and extensive knowledge of all food and drinks, including wines, and assist to produce tasting notes, quizzes, and information for the team.
  • Ensure the daily/weekly cleaning rotas for all departments are completed.

Budgeting, Planning, and Sales


  • Own and monitor the department's sales and service results and deliver appropriate action to maximize performance.
  • Work to ensure that budgets are met, and profits are maximized.
  • Monitor and control payroll costs and ensure this flexes with trade.
  • Maximize GP by minimizing wastage and shrinkage with the senior F&B team.
  • Make employees aware of sales goals and drive them towards exceeding sales targets.

Process and Policy


  • Communicate all Teahouse SOP standards and ensure that all within the area understand these standards and deliver against them.
  • Understand and properly execute all systems, POS procedures, and departmental operating procedures.
  • Ensure daily cashing-up procedures are completed to company standards on your shifts.
  • Oversee and uphold the correct handling and processing of all stock, cash, and credit card payments in line with company policy.
  • Ensure accurate weekly staff rotas have been compiled by the designated supervisor, maximizing service levels, considering employee work patterns, and minimizing employment percentages.
  • Carry out any other reasonable duties and responsibilities as needed.
  • Work as a team player at all times and be prepared to be flexible in order to ensure that all operations are always as efficient and profitable as possible.
  • Assist with the selection and recruitment process.
  • Assist in managing informal employee relations in conjunction with the Teahouse Manager, following company policies and procedures.

Other


  • Flexible working includes regular weekend, bank holiday, and occasional evening working.
  • Involvement in ad hoc project work/events.
  • Contribute to the continual growth and success of the business.

Key Performance Indicators (KPIs)


  • Sales.
  • Margin.
  • P & L.
  • Health and Safety/Food Safety.
  • Leadership, Training & Development.
  • Customer Service.

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