Teahouse Operations Manager

3 weeks ago


Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time

Petersham Nurseries Richmond is seeking a highly skilled Teahouse Assistant Manager to join their team.

Key Responsibilities:

  • Support the Teahouse Manager in delivering exceptional customer service and driving sales growth.
  • Lead a well-trained and motivated team to achieve service and sales targets.
  • Collaborate with the Events Team to manage events and functions effectively.
  • Ensure customer feedback is handled promptly and appropriately.

Leadership and Teamwork:

  • Be accountable for team performance during service and new starters.
  • Attend and assist in weekly manager meetings.
  • Mentor and appraise team members, creating development plans.
  • Undertake training to be an effective mentor and role model.

Quality and Detail:

  • Liaise with the kitchen on daily operations, food safety, and quality control.
  • Ensure operating standards are met to achieve maximum service and profitability.
  • Develop a thorough knowledge of food and drinks, including wines.

Budgeting, Planning, and Sales:

  • Monitor and control department sales and service results, taking action to maximize performance.
  • Work to ensure budgets are met and profits are maximised.
  • Minimise wastage and shrinkage with the senior F&B team.

Process and Policy:

  • Communicate Teahouse SOP standards and ensure team understanding.
  • Understand and execute all systems, POS procedures, and departmental operating procedures.
  • Oversee daily cashing-up procedures to company standards.

Other:

  • Flexible working includes regular weekend, bank holiday, and occasional evening working.
  • Involvement in ad hoc project work/events.
  • Contribute to the continual growth and success of the business.

Key Performance Indicators (KPIS):

  • Sales
  • Margin
  • P & L
  • Health and Safety/Food Safety
  • Leadership, Training & Development
  • Customer Service

We look forward to hearing from you.



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