Teahouse Operations Manager
3 weeks ago
Petersham Nurseries Richmond is seeking a highly skilled Teahouse Assistant Manager to join their team.
Key Responsibilities:
- Support the Teahouse Manager in delivering exceptional customer service and driving sales growth.
- Lead a well-trained and motivated team to achieve service and sales targets.
- Collaborate with the Events Team to manage events and functions effectively.
- Ensure customer feedback is handled promptly and appropriately.
Leadership and Teamwork:
- Be accountable for team performance during service and new starters.
- Attend and assist in weekly manager meetings.
- Mentor and appraise team members, creating development plans.
- Undertake training to be an effective mentor and role model.
Quality and Detail:
- Liaise with the kitchen on daily operations, food safety, and quality control.
- Ensure operating standards are met to achieve maximum service and profitability.
- Develop a thorough knowledge of food and drinks, including wines.
Budgeting, Planning, and Sales:
- Monitor and control department sales and service results, taking action to maximize performance.
- Work to ensure budgets are met and profits are maximised.
- Minimise wastage and shrinkage with the senior F&B team.
Process and Policy:
- Communicate Teahouse SOP standards and ensure team understanding.
- Understand and execute all systems, POS procedures, and departmental operating procedures.
- Oversee daily cashing-up procedures to company standards.
Other:
- Flexible working includes regular weekend, bank holiday, and occasional evening working.
- Involvement in ad hoc project work/events.
- Contribute to the continual growth and success of the business.
Key Performance Indicators (KPIS):
- Sales
- Margin
- P & L
- Health and Safety/Food Safety
- Leadership, Training & Development
- Customer Service
We look forward to hearing from you.
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