Resource Management Specialist
4 days ago
At Canon, we are seeking a highly skilled Resource Management Specialist to join our team in the UK.
The successful candidate will be responsible for dynamically assessing resource requirements and allocating resources effectively to meet operational demands and maximise productivity.
This is an exciting opportunity to work with a global organisation and be part of a team that values collaboration and continuous improvement.
The key responsibilities of this role include:
- Dynamically assess resource requirements and allocate resources effectively to meet operational demands and maximise productivity.
- Escalate problem calls, missed SLAs or reporting issues as defined in the procedures.
- Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
- Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type.
- Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
- Ability to triage and identify best fit for allocation of incident to next resolver step.
- Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities.
- Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
- Carries out call dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
- Identify opportunities for improvement and implement practical solutions that drive tangible results.
The ideal candidate will possess a customer service background, a high level of accuracy, superior attention to detail and a strong work ethic. They will also remain calm under pressure and able to prioritise tasks and activities effectively.
The salary for this position is between £25,528 - £26,946 depending on experience, and you will also be eligible for a performance-based bonus. Additionally, you will receive a range of benefits including a contributory pension plan, private healthcare, life cover, an Employee Assistance Program, employee discounts on Canon products, hybrid working arrangements, flexible holiday policy, and access to continuous learning and development opportunities.
We strive to create a diverse and empowered workforce that reflects the communities we serve. We offer a comprehensive range of benefits and flexible working arrangements to support your work-life balance and well-being.
To succeed in this role, you will need to demonstrate strong communication and interpersonal skills, be able to work independently and as part of a team, and have a proven ability to adapt to changing priorities and deadlines.
We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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