Resource Planner

Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

This is an exciting opportunity to join a global organization as a Resource planner responsible for the day-to-day planning of the UK Production Engineers.

**What we give**

In addition to a salary of between £25,528-£26,946 depending on experience. We have recently implemented a new range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Program plus employee discounts on Canon products.

Canon also champions hybrid working and a flexible working policy, with a minimum of 25 days holiday per year. Lastly, you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

**What we ask**

As our Resource Planner, your key responsibilities and tasks are:

- Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.
- Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
- Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
- Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type
- Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
- Ability to triage and identify best fit for allocation of incident to next resolver step.
- Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities
- Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
- Carries outcall dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
- Identify opportunities for improvement and implement practical solutions that drive tangible results.

**What we ask**:
**You will need**

As the Resource Planner, you will possess the following skills and expertise:

- Customer Service background
- High level of accuracy, superior attention to detail and a strong work ethic
- Ability to work independently
- Remains calm under pressure and able to prioritise tasks and activities effectively
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Ability to think creatively to solve problems within time constraints

**You will also show**:

- Act as a Team Player
- Communicate Effectively
- Drive for Results
- Focus on the Customer

**You will need**:
Do you match with this role? Do not hesitate and apply You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.

**Here are some of the benefits we offer**
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Free private healthcare, an Employee Assistance Program, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Flexible benefits policy
- Free parking on site
- Subsidized restaurant and Costa Coffee on site too
- Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle