Employment Law Support Specialist

2 weeks ago


Wilmslow, Cheshire East, United Kingdom Citation Ltd Full time

We are looking for an EL/HR Administrator to join our dedicated Employment Law team at Citation Ltd.

Candidates should have experience with Salesforce and be able to work well in a team environment.

About the Role:

This is a crucial position within our Employment Law team, requiring strong organizational skills and attention to detail.

Responsibilities include managing advice requests, case management, quality control, and experience with Salesforce.

  • Key Responsibilities:
  • Manage advice emails and callbacks within Salesforce and Outlook, ensuring they're assigned to the right consultant.
  • Merge ongoing case work with new inquiries and keep all case statuses up to date.
  • Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.

We offer a range of benefits to support your well-being and promote work-life balance, including 25 days of holiday, family-friendly perks, and a healthcare cash plan.



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