Resource Management Specialist
3 days ago
We are seeking a Resource Management Specialist to join our team at Citation Ltd.
About the Role:
- The successful candidate will be responsible for delivering exceptional customer support to clients across the UK, ensuring they get the most out of their Citation service.
- You will welcome clients, train them on our platform, and make proactive touch points throughout their contract with us.
Key Responsibilities:
- Provide top-notch telephone and online support to clients
- Welcome new clients and onboard them onto our platform
- Maintain regular contact with clients to ensure satisfaction and identify opportunities for growth
Requirements:
- An excellent problem solver with strong communication skills
- Able to quickly learn our online tools and systems
- Familiarity with the Health & Safety, HR, Employment Law, and ISO services sectors
Benefits:
- 25 days holiday + bank holidays, plus your birthday off work
- Healthcare cash plan for private healthcare
- Community Days to volunteer and give back to the community
- Gym membership discounts and other benefits
Our ideal candidate will have a passion for delivering exceptional customer experiences and a willingness to learn and grow with our company. If you're a motivated and friendly individual who enjoys working in a dynamic environment, we'd love to hear from you
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