Team Manager

6 days ago

Cardiff, Cardiff, United Kingdom Sedgwick Full time

About the Role:

Sedgwick is seeking an experienced Team Leader to join our Repair Solutions team. As a Team Leader, you will be responsible for the day-to-day management of the team, including being a focal point for team inquiries, identifying and fulfilling training requirements, team morale, absence management, and team performance.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve high standards of performance and customer satisfaction.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Monitor and analyze team performance data to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching and feedback to team members to enhance their performance and career development.

Requirements:

  • Proven experience in a team leadership or management role, preferably in a customer service environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work in a dynamic environment and adapt to changing business needs.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible working arrangements, including remote work options.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Sedgwick:

Sedgwick is a leading provider of business solutions, including claims management, risk consulting, and business process outsourcing. We are committed to delivering exceptional service and value to our clients and customers. Our team is passionate about making a positive impact and delivering results that drive business success.

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