Sales Team Manager

7 days ago

Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

Job Title: Sales Team Manager

Job Type: Full-time

Company: Yolk Recruitment Ltd

Location: Cardiff

About the Role:

We are seeking an experienced Sales Team Manager to join our team in Cardiff. As a Sales Team Manager, you will be responsible for leading a high-performing sales team in a fast-paced contact centre environment.

Key Responsibilities:

  • Team Leadership: Coach and develop a team of 10 to help achieve personal and team targets.
  • Talent Acquisition: Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image.
  • Process Management: Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
  • Customer Service: Handle complaints and effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
  • Attendance Management: Monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
  • Performance Management: Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
  • Health and Safety: Have a full understanding of the health & safety obligations.
  • Customer Experience: Aid with your customer needs and identify new areas in how you can improve the customer's experience.
  • Company Values: Promote the company's vision and values.
  • Customer Service: Provide excellent customer service and treat them fairly.
  • Adaptability: Provide a positive attitude to work company changes.

Requirements:

  • Leadership Experience: Previous experience in managing a team.
  • Regulatory Knowledge: Experience in a FCA regulated environment.
  • Target Achievement: Proven track record of motivating individuals / team to hit targets.
  • Industry Knowledge: Understanding of insurance (Not essential but preferred).
  • Target Driven: Must enjoy working with and being challenged by sales targets.
  • Data Analysis: Ability to read and understand data analysing team performance.
  • Problem Solving: Excellent problem-solving skills.
  • Performance Management: Experience in performance management.
  • Hands-on Approach: Hands on approach.
  • Communication Skills: Excellent verbal and written skills.

Benefits:

  • Salary: Basic salary up to £40k.
  • Bonus: A very realistic bonus of £1500 a quarter through hitting KPI's.
  • Benefits Package: Sick pay, Private dental insurance, Employee discount, Gym membership, Company events, Company pension, Cycle to work scheme, Employee discount, Flexible schedule, Life insurance.

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