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Customer Service Team Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Manager to join our team at Legal & General Resources Limited. As a key member of our Workplace Pensions Drawdown Team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and support.
Key Responsibilities- Team Leadership: Lead and manage a team of customer service representatives to achieve exceptional service delivery and customer satisfaction.
- Performance Management: Develop and implement performance management plans to drive team performance and achieve business objectives.
- Customer Engagement: Foster strong relationships with customers to understand their needs and preferences, and develop strategies to improve customer satisfaction and loyalty.
- Process Improvement: Identify areas for process improvement and implement changes to streamline operations and enhance customer experience.
- Risk Management: Manage operational and people risks through effective use of management information and compliance with regulatory requirements.
- Development and Training: Develop and implement training programs to enhance team skills and knowledge, and support individual career development.
- Leadership Experience: Proven experience in leading and managing high-performing teams to achieve business objectives.
- Customer Service Skills: Excellent customer service skills, with the ability to understand customer needs and preferences.
- Communication Skills: Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and colleagues.
- Problem-Solving Skills: Ability to analyze problems and develop effective solutions to improve customer experience and business outcomes.
- Business Acumen: Strong business acumen, with the ability to understand business objectives and develop strategies to achieve them.
- Competitive Salary: A competitive salary and bonus scheme.
- Benefits Package: A comprehensive benefits package, including pension, life assurance, and private medical insurance.
- Opportunities for Development: Opportunities for career development and professional growth.
- Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
