Care Coordinator

2 days ago

London, Greater London, United Kingdom Home Instead Senior Care Full time
Job Title: Care Coordinator

About the Role:

We are seeking a highly skilled and experienced Care Coordinator to join our team at Home Instead Senior Care. As a Care Coordinator, you will play a vital role in ensuring that our clients receive the highest quality of care and support.

Key Responsibilities:

  • Deputise for the Registered Care Manager as and when required.
  • Provide motivational leadership and line management to the Client Services team, building and maintaining a positive team ethos.
  • Actively participate and contribute in objective setting and review succession planning.
  • Undertake Key Players One-to-One Performance Reviews.
  • Respond to new service enquiries received by phone, email, website and in person from prospective clients in a professional, knowledgeable and efficient way.
  • Create new care plans, ensuring they are completed, reviewed and updated in accordance with Home Instead standards and update the computer system.
  • Ensure clients and CARE Professionals are matched and CARE Professionals schedules are coordinated effectively, using recurring scheduling, through Home Instead's computer system.
  • Undertake all existing clients' service review, update the care plans and complete all paperwork as required and update the computer system.
  • Enter and maintain accurate client and CARE Professionals records on the system and through hard copy files.
  • Carry out CARE Professionals introductions to clients and shadow (lead if required) initial calls until the CARE Professionals are settled onto the package.
  • Carry out CARE Professionals Appraisals, One-to-One Supervision, Return to Work meetings, Support Visits (Spot Checks), competency assessment and signing-off on Care Certificate.
  • Develop and maintain positive relationships with both clients and CARE Professionals.
  • Ensure effective monitoring of service visits using the system.
  • Carry out Clients and CARE Professionals satisfaction surveys and Reviews, e.g., PEAQ survey, homecare.co.uk surveys.
  • Complete clients and CARE Professionals termination process.
  • Perform regular Audit of the Clients and CARE Professionals files and complete actions.
  • Identify training & development needs for CARE Professionals and Key Player & action.
  • Support and develop team members through coaching, supervisions and appraisals, and deal with HR matters in accordance with policies and procedures.
  • Deal with safeguarding concerns following policies and procedures at all times.
  • Participate in the out of hours "on call" rota.
  • Ensure the requirements of the CQC and the Franchise Standards (including all relevant policies and procedures) are met at all times.

Secondary Responsibilities:

  • Any other reasonable request by the management team.
  • Provide hands-on care for clients as and when necessary.
  • Support Care Coordinator with scheduling as and when needed.
  • Undertake networking activities and take part in networking events.
  • Participate in training, meetings as required.
  • Produce regular KPI reports for the Registered Care Manager/Director.
  • At all times maintain confidentiality for all Home Instead Information, including but not limited to client, CARE Professionals & office data.
Qualifications

Required Core Skills:

  • Level 3 in Health and Social care or above.
  • Good computer skills including knowledge around MS Word, Excel and Power Point.
  • Planning & Prioritisation.
  • Safeguarding our people/clients.
  • Management of Performance.
  • Using Business Policy & Process.
  • On-call payment, as per our on-call rota.
  • Holiday pay and pension scheme.
  • Discounts on your favourite brands including Tesco, Costa, Cineworld and many more
  • Free membership to 'Life and Progress Employee Assistance Programme' which gives you 24/7 access to one to one counselling, legal advice and support, self-help and well-being information.
  • City and Guilds accredited training, Care Certificate, Dementia and End of Life trainings.
  • Leadership and Management training.
  • Staff social events.

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