Customer Service Support Specialist
2 days ago
We are seeking a highly skilled Customer Service Support Specialist to join our dynamic team. As a Technical Assistance Professional, you will provide exceptional support to our clients, ensuring their IT needs are met with prompt and professional service.
In this role, you will be responsible for providing first-line technical assistance for issues related to computer systems, software, and hardware. You will also maintain accurate records of ticket progress on our internal service desk system, ensuring all users receive a high level of IT support.
Your duties will include responding to interactions via various channels, including phone, email, and formal ticketing systems. Where necessary, you will categorize and route interactions to second-line resolver teams or third-party contractors.
A key aspect of this role is maintaining high levels of customer satisfaction by promptly and professionally addressing client enquiries and escalations. You will work closely with Team Leidos business partners and other core service providers to deliver exceptional service.
To succeed in this position, you must possess excellent time management skills, able to prioritize tasks at short notice with minimal supervision. Continuous identification and monitoring of support workload are essential to ensure timely and effective application and hosted environment support.
This is a full-time, on-site role with no option to work from home. A 5-hour daily shift between 7am and 7pm Monday to Friday is required.
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Network Support Specialist
4 weeks ago
Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Full timeCompany OverviewRockfield Specialist Recruitment is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive international customer base.We seek to appoint a new member to the Network Engineering Team – the role will be varied and will suit someone who likes to be busy, is able to multitask and who...
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Customer Support Specialist
7 days ago
Hereford, Herefordshire, United Kingdom allpay Limited Full timeAbout Us:We pride ourselves on delivering high standards of customer service at allpay Limited. Our team is dedicated to providing exceptional support to our clients, and we are now seeking a talented professional to join us in this exciting role. As a Customer Support Specialist, you will be responsible for handling enquiries, providing information and...
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Hereford, Herefordshire, United Kingdom Leidos Full timeAbout the Role:Leidos is seeking a highly skilled Technical Support Specialist to join our Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a dynamic team and make a real difference in the lives of our...
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Professional Customer Support Specialist
2 months ago
Hereford, Herefordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000At beBee Professionals, we are looking for a Professional Customer Support Specialist to deliver exceptional customer experiences in Hereford, UK. As a key member of our team, you will provide timely and effective support to our customers.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide accurate and up-to-date...
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Part Time Customer Support Specialist
4 days ago
Hereford, Herefordshire, United Kingdom Compass UK & Ireland Careers Full timeWe are looking for a dedicated and enthusiastic Part-Time Customer Support Specialist to join our team at Compass UK & Ireland Careers. As a key member of our customer support team, you will be responsible for providing exceptional customer experiences on a part-time basis, contracted to 20 hours per week.Your main responsibilities will include:Responding to...
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Governance Support Specialist
2 weeks ago
Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Full timeGovernance Support SpecialistWe are seeking a skilled Governance Support Specialist to join our team in Hereford. As a key member of the team, you will provide administrative support to Project Managers, develop relationships with internal and external stakeholders, and coordinate meetings and materials.About the RoleThe successful candidate will have...
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Customer Support Specialist
3 months ago
Hereford, Herefordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hereford, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
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Customer Service Specialist
3 months ago
Hereford, Herefordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in the UK. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate the...
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Warehouse and Customer Support Trainee
3 days ago
Hereford, Herefordshire, United Kingdom Getting In Limited Full timeWe are looking for a reliable and detail-oriented individual to join our team as a Trade Counter Customer Service trainee. As a Warehouse and Customer Support specialist, you will be responsible for a range of tasks including goods inwards booking, product storage, and stock transfer.You will work closely with our experienced team members to develop your...
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Sales and Customer Service Assistant
2 weeks ago
Hereford, Herefordshire, United Kingdom Getting In Limited Full timeJob Title: Sales and Customer Service AssistantWe are seeking an enthusiastic and detail-oriented individual to join our team as a Sales and Customer Service Assistant. This role is ideal for someone who enjoys working in a fast-paced environment and providing excellent customer service.Key Responsibilities:- Assist with goods inwards booking, storing...
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IT Support Specialist
7 days ago
Hereford, Herefordshire, United Kingdom CV-Library Full timeAbout the RoleOur educational institution is seeking a skilled IT Support Specialist to serve as the primary point of contact for all IT-related issues. This role requires a passion for technology and a commitment to delivering exceptional customer service.The ideal candidate will have proven experience in an IT support role, strong knowledge of Office 365...
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Administrative Support Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom Venatu Recruitment Group Full timeAdministrative Support SpecialistWe are seeking an enthusiastic and reliable individual to join our team as an Administrative Support Specialist. This role will provide administrative support for our sales and service department, ensuring seamless communication and exceptional customer experience.As an Administrative Support Specialist, you will be...
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Financial Assistant
2 weeks ago
Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Full timeAbout Rockfield Specialist RecruitmentAs a leading Consultancy firm, we deliver value to clients through a unique business model offering accounting, advisory, and consulting services across various industry sectors.The role of an ambitious Accounts Assistant involves working with multiple clients, preparing accounts and VAT returns, bookkeeping, and...
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Senior Customer Service Representative
7 days ago
Hereford, Herefordshire, United Kingdom Pertemps Full timePertemps is seeking a skilled Collections Specialist to join our team in Redditch. As a respected provider of comprehensive support and training programs, we offer our employees the opportunity to develop their skills and advance their careers.This commercial collections role involves working with businesses to retrieve debt. The ideal candidate will have...
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Network Infrastructure Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Careers Full timeJob Title: Network Infrastructure SpecialistWe are seeking a highly skilled Network Support Engineer to join our team in delivering 2nd and 3rd line support on a range of services.Key Responsibilities:Proactively monitor remote user satellite terminals using software applications.Liaise with customers and internally for problem resolution.Requirements:A...
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Supporting Accountant Position
2 weeks ago
Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Full timeAccountant Support PositionWe are seeking a skilled Accountant to join our team at Rockfield Specialist Recruitment. As a leading Consultancy firm, we deliver value to clients through our unique business model offering accounting, advisory, and consulting services across various sectors.The role involves supporting clients by preparing accounts and VAT...
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Retail Support Specialist
2 months ago
Hereford, Herefordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Retail Support Specialist to join our team at beBee Professionals. The ideal candidate will be a customer-focused individual who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to the...
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Senior Customer Support Specialist
6 days ago
Hereford, Herefordshire, United Kingdom Venatu Recruitment Group Full timeAbout the RoleWe are seeking a highly organized and reliable Sales and Service Administrator to join our team in Herefordshire.The ideal candidate will have at least 1 year of experience working in a dealership's service department and be looking to start a fresh within a new and supportive team.This part-time role offers flexibility, with shifts covering...
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Child Protection Specialist
4 days ago
Hereford, Herefordshire, United Kingdom Service Care Solutions Full timeJob Title: Child Protection SpecialistAbout the Role:We are seeking a dedicated and passionate Child Protection Specialist to join our team at Service Care Solutions. As a key member of our team, you will play a vital role in ensuring the safety and well-being of children and young people in care.Key Responsibilities:Manage a caseload of children and young...
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University Support Specialist
7 days ago
Hereford, Herefordshire, United Kingdom Compass UK & Ireland Full timeCompass UK & Ireland is seeking a skilled and enthusiastic University Support Specialist to join our team on a part-time basis. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences to students at universities across the UK and Ireland.The ideal candidate will have a passion for helping others and a...