Ambulance Dispatcher
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Ambulance Dispatcher to join our team at South Central Ambulance Service NHS Foundation Trust. As a Dispatcher, you will play a vital role in ensuring the efficient allocation of patient transport vehicles to patients, considering geographical area, mobility, and travel requirements.
Key Responsibilities
- Prioritise and deploy journeys to operational resources to meet patient appointment times.
- Liaise with NEPTS Call Handlers to discuss patient conditions, mobility, appointments, and collection/destination addresses.
- Utilise the mapping and two-way data functionality of the live data capture system to ensure efficient utilisation of operational resources.
- Manage and monitor daily patient activity using the Trust's Patient Transport Information System.
- Respond to changes within the Patient Transport Service to meet customer and commissioner requirements.
Requirements
- GCSE English, Maths, and ICT or equivalent at grade 4 or above.
- Previous customer service experience and geographical knowledge of SCAS commercial areas.
- Skilled use of Windows and Microsoft software operating systems and Word, Excel.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care, and non-emergency healthcare services, as well as commercial logistics services. We serve a population of over 7 million and answer over 500,000 urgent calls a year.
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