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Ambulance Dispatcher

1 month ago

Bicester, Oxfordshire, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Ambulance Dispatcher to join our team at South Central Ambulance Service NHS Foundation Trust. As a Dispatcher, you will play a vital role in ensuring the efficient allocation of patient transport vehicles to patients, considering geographical area, mobility, and travel requirements.

Key Responsibilities

  • Prioritise and deploy journeys to operational resources to meet patient appointment times.
  • Liaise with NEPTS Call Handlers to discuss patient conditions, mobility, appointments, and collection/destination addresses.
  • Utilise the mapping and two-way data functionality of the live data capture system to ensure efficient utilisation of operational resources.
  • Manage and monitor daily patient activity using the Trust's Patient Transport Information System.
  • Respond to changes within the Patient Transport Service to meet customer and commissioner requirements.

Requirements

  • GCSE English, Maths, and ICT or equivalent at grade 4 or above.
  • Previous customer service experience and geographical knowledge of SCAS commercial areas.
  • Skilled use of Windows and Microsoft software operating systems and Word, Excel.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care, and non-emergency healthcare services, as well as commercial logistics services. We serve a population of over 7 million and answer over 500,000 urgent calls a year.