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Ambulance Dispatcher

1 month ago

Bicester, Oxfordshire, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

About the Role

We are seeking a skilled and experienced Ambulance Dispatcher to join our team at South Central Ambulance Service NHS Foundation Trust. As a Dispatcher, you will play a critical role in ensuring the efficient allocation of patient transport vehicles to meet the needs of our patients.

Key Responsibilities

  • Deploy and dispatch journeys to operational resources to ensure that patient appointment times are met throughout the course of the shift.
  • Liaise with NEPTS Call Handlers to discuss patient conditions, mobility, appointments, collection/destination addresses, and ready times.
  • Utilize the mapping and two-way data functionality of the live data capture system to ensure efficient utilization of operational resources, minimizing delays and downtime.
  • Manage/monitor the daily patient activity utilizing the Trust's Patient Transport Information System, including patient appointment/discharge times, mobility, medical conditions, care packages, and locations/destinations of patients and vehicles.
  • Respond to changes within the Patient Transport Service as requested to meet the requirements of the Customer and its commissioners.

Requirements

  • Previous customer service experience.
  • Geographical knowledge of SCAS commercial areas.
  • Skilled use of all latest Windows and Microsoft software operating systems and Word, Excel.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care, and non-emergency healthcare services, along with commercial logistics services. We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

What We Offer

  • Full training and support when you join and ongoing throughout your employment with us.
  • Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part-time).
  • Enrolment into the NHS Pension Scheme.
  • Access to continual professional development and opportunities within SCAS and the NHS.
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants, and Clothing.