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Desktop Support Specialist
1 month ago
About the Role
N2O Limited is seeking a skilled Desktop Support Technician to join our Helpdesk team. As a key member of our team, you will be responsible for providing second-line support to internal users, troubleshooting challenging issues, and devising innovative solutions.
Key Responsibilities
- Provide technical support for software and hardware issues, including Microsoft technologies and peripherals.
- Resolve incidents and upgrade different types of software and hardware.
- Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary.
- Provide support for all Office 365 products.
- Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution.
- Accurately record, update and document requests using Freshservice.
- Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn.
- Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones.
- Maintain a first class level of customer service ensuring that all customers are treated efficiently.
- Resolve incidents with MacOS devices.
- Follow the well documented Helpdesk best practice to a very high standard.
- Train and induct new starters into the business on various IT Technologies.
Requirements
- Educated to A level or equivalent preferably including a computing qualification.
- Excellent communication and inter personal skills with the ability to prioritise, multi-task and adapt to changes quickly.
- Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications.
- A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting.
- Good knowledge of MacOS system.
- Have an excellent team working ethos.
- Keyboard skills to ensure quick and accurate data entry.
- Self-motivated with the ability to work in a fast moving environment.
- Able to work flexibly and provide necessary cover where needed as part of a shift system.
Benefits
- Up to £31,000 gross annual salary.
- 23 days annual leave plus bank holidays.
- Life assurance.
- Retail discounts scheme.
- Employee Assist Programme.
- Season ticket loan.
- Head office location has multiple perks including on site gym, free breakfasts, and onsite cafe.
