Desktop Support Specialist

2 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom N2O Limited Full time

About the Role

N2O Limited is seeking a skilled Desktop Support Technician to join our Helpdesk team. As a key member of our team, you will be responsible for providing second-line support to internal users, troubleshooting challenging issues, and devising innovative solutions.

Key Responsibilities

  • Provide technical support for software and hardware issues, including Microsoft technologies and peripherals.
  • Resolve incidents and upgrade different types of software and hardware.
  • Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary.
  • Provide support for all Office 365 products.
  • Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution.
  • Accurately record, update and document requests using Freshservice.
  • Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn.
  • Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones.
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently.
  • Resolve incidents with MacOS devices.
  • Follow the well documented Helpdesk best practice to a very high standard.
  • Train and induct new starters into the business on various IT Technologies.

Requirements

  • Educated to A level or equivalent preferably including a computing qualification.
  • Excellent communication and inter personal skills with the ability to prioritise, multi-task and adapt to changes quickly.
  • Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications.
  • A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting.
  • Good knowledge of MacOS system.
  • Have an excellent team working ethos.
  • Keyboard skills to ensure quick and accurate data entry.
  • Self-motivated with the ability to work in a fast moving environment.
  • Able to work flexibly and provide necessary cover where needed as part of a shift system.

Benefits

  • Up to £31,000 gross annual salary.
  • 23 days annual leave plus bank holidays.
  • Life assurance.
  • Retail discounts scheme.
  • Employee Assist Programme.
  • Season ticket loan.
  • Head office location has multiple perks including on site gym, free breakfasts, and onsite cafe.

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