Desktop Support Specialist

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom N2O Full time
About N2O

N2O is a leading brand activation agency that partners with clients to devise and deliver experiential campaigns for the world's most ambitious brands.

Job Description

We are seeking a skilled Desktop Support Technician to join our Helpdesk team. As a key member of our team, you will be responsible for providing second-line support to internal users, troubleshooting challenging issues, and devising innovative solutions.

Key Responsibilities
  • Provide technical support for Microsoft technologies, including Windows 11 and Office 365 products.
  • Resolve incidents and upgrade different types of software and hardware.
  • Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary.
  • Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook, and Welwyn.
  • Resolve incidents with printers, copiers, scanners, and mobile devices, including IOS, Windows, and Android phones.
  • Maintain a first-class level of customer service, ensuring that all customers are treated efficiently.
Requirements
  • Educated to A level or equivalent, preferably including a computing qualification.
  • Excellent communication and interpersonal skills, with the ability to prioritize, multi-task, and adapt to changes quickly.
  • A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting.
  • Good knowledge of MacOS system.
  • Self-motivated with the ability to work in a fast-moving environment.
Benefits
  • Up to £31,000 gross annual salary.
  • 23 days annual leave plus bank holidays.
  • Life assurance.
  • Retail discounts scheme.
  • Employee Assist Programme.
  • Season ticket loan.


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