Desktop Support Specialist
3 weeks ago
N2O is a leading brand activation agency that partners with clients to devise and deliver experiential campaigns for the world's most ambitious brands.
Job DescriptionWe are seeking a skilled Desktop Support Technician to join our Helpdesk team. As a key member of our team, you will be responsible for providing second-line support to internal users, troubleshooting challenging issues, and devising innovative solutions.
Key Responsibilities- Provide technical support for Microsoft technologies, including Windows 11 and Office 365 products.
- Resolve incidents and upgrade different types of software and hardware.
- Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary.
- Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook, and Welwyn.
- Resolve incidents with printers, copiers, scanners, and mobile devices, including IOS, Windows, and Android phones.
- Maintain a first-class level of customer service, ensuring that all customers are treated efficiently.
- Educated to A level or equivalent, preferably including a computing qualification.
- Excellent communication and interpersonal skills, with the ability to prioritize, multi-task, and adapt to changes quickly.
- A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting.
- Good knowledge of MacOS system.
- Self-motivated with the ability to work in a fast-moving environment.
- Up to £31,000 gross annual salary.
- 23 days annual leave plus bank holidays.
- Life assurance.
- Retail discounts scheme.
- Employee Assist Programme.
- Season ticket loan.
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