Planner Scheduler

3 weeks ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time
Job Title: Planner Scheduler

We are seeking an experienced Planner Scheduler to join our team at Premier Technical Recruitment. As a key member of our service delivery team, you will be responsible for optimizing service and support planning, assignment, and dispatching.

Key Responsibilities:
  • Update and manage the service schedule in a timely and accurate manner.
  • Plan and communicate with customers and internal teams to confirm appointments and action plans.
  • Assign and dispatch field agents with the right skills to work orders and in line with SLA's.
  • Ensure field agents are equipped with required parts to perform field service visits.
  • Coordinate and communicate with the service teams, including coordinating field activities and assisting with UKI planning projects.
  • Identify resource needs, shortages, and excesses, and implement process and KPI improvements.
  • Collaborate with the supply chain team to provide input for spare parts planning, orders, and delivery.
Requirements:
  • At least 3 years of experience in project management, field engineer scheduling, and customer service.
  • Basic mechanical and electrical knowledge, with a preference for medical device and instrument experience.
  • High-level skills in Microsoft Suite, CRM (Salesforce), and SAP.
  • Excellent communication skills at all levels, with the ability to work autonomously and as part of a team.
What We Offer:

We offer a competitive salary, generous benefits, and a hybrid working arrangement. If you are a motivated and organized individual with a passion for planning and scheduling, we encourage you to apply for this exciting opportunity.


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