Planner Scheduler

3 weeks ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time
Job Title: Planner Scheduler

We are seeking an experienced Planner Scheduler to join our team at Premier Technical Recruitment. As a key member of our service delivery team, you will be responsible for planning and coordinating field service activities to ensure seamless delivery of our services to customers.

Key Responsibilities:
  • Optimize service and support planning, assignment, and dispatching to meet customer needs and service level agreements (SLAs).
  • Update and manage the service schedule in a timely and accurate manner to ensure efficient resource allocation.
  • Plan and communicate with customers and internal teams to confirm appointments and action plans.
  • Assign and dispatch field agents with the right skills to work orders and in line with SLAs.
  • Ensure field agents are equipped with required parts to perform field service visits.
  • Coordinate and communicate with service teams to ensure smooth execution of field activities.
  • Identify resource needs, shortages, and excesses, and implement process improvements to enhance service delivery.
Requirements:
  • At least 3 years of experience in project management, field engineer scheduling, and customer service.
  • Basic mechanical and electrical knowledge, with a preference for medical device and instrument experience.
  • High level of skill in Microsoft Suite, CRM (Salesforce), and SAP.
  • Excellent communication and interpersonal skills to work with internal and external stakeholders.
What We Offer:

We offer a competitive salary, generous benefits, and a hybrid working arrangement. If you are a motivated and organized individual with a passion for service delivery, we encourage you to apply for this exciting opportunity.


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